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Customer Support
For billing, service requests and other inquiries use the following:
General Customer Service Number: (281) 367-5511
Customer/Billing Inquiries Email: General@MunicipalOps.com
For general phone inquiries, please contact our Customer Service department Monday through Friday from 8:30 a.m. to 5:00 p. m., with the exception of holidays.
Our payment hours are:
Spring Office
25003 Pitkin Road, Suite D600, Spring, Texas 77386
Phone: 281-367-5511
Monday through Thursday from 8:00 a.m. to 5:00 p.m.
Friday from 8:30 a.m. to 5:00 p.m.
Katy Office
1825 N. Mason Road
Katy, TX 77449
Phone: 281-347-8686
Monday through Thursday from 8:00 a.m. to 4:00 p.m.
Friday from 8:30 a.m. to 4:00 p.m.
For after-hour emergencies, please contact our dispatch team at 281-367-5511.
Service Rates:
Water Rate (Single Family Residential)
| $ 15.00 | Minimum Rate for Service |
| $ 2.00 | Rate per 1,000 gallons metered for usage between 3,001 gallons and 6,000 gallons |
| $ 3.00 | Rate per 1,000 gallons metered for usage between 6,001 gallons and 9,000 gallons |
| $ 4.50 | Rate per 1,000 gallons metered for usage between 9,001 gallons and 13,000 gallons |
| $ 5.50 | Rate per 1,000 gallons metered for usage between 13,001 gallons and 16,000 gallons |
| $ 8.00 | Rate per 1,000 gallons metered for usage between 16,001 gallons and 20,000 gallons |
| $ 10.00 | Rate per 1,000 gallons metered for usage above 20,001 gallons |
Sewer Rate (Single Family Residential)
| $ 39.00 | Minimum Rate for Service |
| $ 6.50 | Rate per 1,000 gallons metered for usage between 6,001 gallons and 13,000 gallons |
| $ 7.50 | Rate per 1,000 gallons metered for usage above 13,001 gallons |
Confidentiality of Personal Information
Pursuant to section 182.052 of the Texas Utilities Code, customer information is confidential and is not shared, except as provided by section 182.054. If you wish to grant or rescind the use of your personal information to another individual or entity on your behalf, please download the form and submit it to general@municipalops.com.